Continual Service Improvement is a concept described in the IT Inrastructure Library (ITIL), but one that has its roots in many quality frameworks. All healthy organizations seek to improve one way, or another - obtain more efficiencies, become more productive, increase quality, or perhaps simply have more peace of mind.

Similarly, healthy IT service management initiatives seek to mature. As new techniques are learned and mastered, more capabilities become obtainably.

Change Prediction, the Service Catalog, and Application Dependency Mapping are advanced features for mature organizations. Controls, Jobs and Complex Change Rules often assure governance requirements for those organizations that face compliance regulations.

While Samantha's Gaming features come standard, at no additional cost in every implementation, it's still regarded as an advanced feature. We recognize that not all organizations nor every IT leader can embrace the value that gaming has in today's business environment.

With Samantha^TM, we give you room to grow.