Are you ready for a service management initiative or ready to implement a CMDB?
Organizations can and do fail on service management initiatives.
The common failures are 1) the organization not being mature enough to adopt the associated culture changes
that come with an automated management system, 2) not completing the system implementation, 3) the goals
are too aggressive where the organization continually fails at meeting implementation targets, 4) the goals
are not aggressive enough where little value is obtained from the implementation efforts and management
commitment is lost in the process, or 5) the system becomes dormant with obsolete data and falls into disuse.
Firms should undertake a simple analysis to determine their readiness. Our assessment services
give firms the confidence to proceed with the following assurance:
A quantitative rating of a firm’s IT operational management maturity.
A detailed listing, if any, of the recommended complimentary products and methodologies needed by the organization.
Tool selection, complete with a block diagram showing the interfaces or customizations needed to leverage your
existing tools, thus lowering costs.
A custom-tailored implementation plan, recommending how the organization will be most successful.
A quantitative list of initial benefits your
organization should obtain from an IT service management program.
If desired, the savings you should expect from your service management program.
To lower costs, we recommend very tactical, cost-effective approaches. We have experience how you can make meaningful improvements from a wide array of
tools. This small advances allows time for the department to improve its operational maturity,
lowering risk by delaying large implementation project costs to a time later when the team has better knowledge of its needs.
Often, IT organizations only "get it right" on 3rd or 4th tool implementations. You can save money by lowering your
costs early-on, obtaining modest improvements, allowing the organization to mature and take advantage of huge benefits later.
|
