Good service management includes tracking and monitoring system and service availability. SamanthaTM makes it easy.
Availability is tracked on:
Computation includes system outages and unplanned changes. The computation excludes outages due to disasters, from planned changes
and outages on defined holidays. Optionally, include availability reductions for degraded system performance.
- Service Level Specifications
- Client Groups
Availability is tracked for peak-times and non-peak-times.