Business Intelligence (BI) is a technique of collecting, assimilating, and using data to better understand your business. BI eliminates the guesswork that exists too often in today’s business enterprises.

How accurately do you know your business? What is the business of the IT department; what are the key drivers?

At one level, the business is “delivery of customer applications and services”. The key drivers come from the infrastructure assets, how they are connected together, and from their linkage to business applications.

To show value, you need to link IT systems to the business - to customers and to their applications. With the right information, managers can lead with confidence.