Unless you have only a few IT personnel, you will need the Security Module. At a minimum, this module restricts who can see your confidential configuration data.

Set-up rights to allow only certain teams to see or update specific data. If you have separate “network” and “server” teams, there’s no need to give them write-access to each other’s data domains.

Plus, the Security Module is needed if you want an audit trail.

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Feature Set I                                                                

Once you have your systems tracked, why not also link them to the documents that you already have?

Feature Set 1 adds Drawings, Documents and Service Level Agreements. They are all linked together.

Important capabilities like Importing, Column Sorting, and File Attachments make your system more usable.

That’s one of the keys – to have all the information in one place. That makes your system an “operational tool”.

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Feature Set II                                                                  

Maintenance Agreements, Licenses and Leases are important contracts to track. Keeping them safe in a locked file-cabinet doesn’t help the technician at 2am. You need that information on-line.

Once you have a WAN set-up, your circuits are critical connections to track. Once you have them added, Samantha can let you know who’s affected when a vendor circuit fails. It’s not your fault that it’s down, but you need to know who’s affected.

Exporting, Rich-Text Printing, Searching and an Audit Trail are all useful Feature Set 2 offerings.

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Feature Set III                                                                   

Where do you store your data? It actually resides on Disks and on Storage Arrays. These are important assets to track. So is your Telephony Equipment.

Once you start dealing in terra-bytes of data, you probably allocate it out. Who or what application is assigned to what disks? If you charge-back for disk space, you need to know who uses what.

Workflow is available in Feature Set 3 to give you automated alerts on contract expirations. Schedule system changes and forecast an outage impact effortlessly. Now you really have new power.

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Feature Set IV                                                                    

The ultimate heart of Samantha lies in tracking your Patch Panels. Networks don’t work unless they are connected. Wireless connections count too.

How important are your Databases? All the pertinent data is already in Samantha – track your databases too.

Workflow becomes even more robust with Feature Set 4. Integrating change management and “patch-workflow” gives you the closed-loop to keep your system accurate.

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