ITIL V3 defines a Configuration Management System (CMS) - your overall collection of configuration and service management tools. Seldom can you
expect that one tool will have it all.
Instead, a best practice is to integrate your CMDB with data from other authoritative repositories. This approach saves money and allows
you to use 'best of breed' tools for specialized situations.
Netwatch Solutions has integration modules available and under development for:
If we don't have it, most new integrations, those to new vendor-supported products, can be
offered to new customers at no additional charge.
- BMC Footprints
- Microsoft SCCM
- Microsoft SCOM
- Microsoft SCSM
- Solarwinds Orion
- Idera SQL Compliance Manager
- Ipswitch What's Up Gold
- Frontrange HEAT
- Computer Associates Service Desk
- BMC TrackIT
- BMC Remedy
As your program matures, natural integration points will occur with other business processes and networked devices / instrumentation.
- Event Management
- Service Desk
- Asset Management
- Electronic Instrumentation