The System Asset Management System^TM – a.k.a. Samantha^TM is a robust CMDB IT Service Management solution. Its modular design allows you to obtain value in the areas that matter most. Quickly, implement the components you need, and when and where it makes sense, grow your solution over time.

Samantha^TM enables many of your ITIL procedures - Configuration Management, Change Management, Incident Management, Problem Management, Service Level Management, Financial Management, Availability Management, and more. Configuration items are linked based on their hierarchy as they exist in your network, complete with application dependency mapping. The product adopts a federated approach, relying on information in other repositories like Active Directory.

Roles-based account management allows users to Create, Read, Update or Delete items, as required. E-mail notifications provide real-time alerts on system changes and event-based expirations. Dashboards show relevant information like Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), Passed Controls, Failed Controls, Pending Changes, Approved Changes and Change Success Ratings.

Techniques such as counter-balancing user groups ensure data is accurate. Drop-down lists, field entry validations, and business logic checks help ensure the data is correct before it enters the system. Choose custom features like EDI, integrated reporting, and detailed workflow processing to bolster the accuracy of the system and increase system value.

Samantha makes service management an integral part of your operations. Rather than becoming boring, after-the-fact documentation, Samantha is a vibrant tool to help daily operations. As you learn the system potential, more people generally find value from the system. System administrators, financial professionals, purchasing staff, capacity planners, facilities staff, database administrators, IT managers and customer groups can get benefits from shared asset information.

View the datasheet to see how Samantha was built with the Data Center in mind. It’s one-of-a-kind relationship construct blends asset management with true data networking. Having it all together is what makes it work best.

Samantha was built from the ground up in a .NET web-enabled environment. Deploy it on a stand-alone server or across your existing web-database backbone. Hardware platform requirements are generally insignificatnt, relying on IIS, Internet Explorer and Microsoft SQL Server.