The System Asset Management SystemTM – a.k.a. SamanthaTM is a robust CMDB
IT Service Management solution. Its modular design allows you to obtain value in the areas that matter most.
Quickly, implement the components you need, and when and where it makes sense, grow your solution over time.
SamanthaTM enables many of your ITIL procedures - Configuration Management, Change Management, Incident Management, Problem Management, Service Level Management, Financial Management, Availability Management, and more.
Configuration items are linked based on their hierarchy as they exist in your network, complete with application dependency mapping.
The product adopts a federated approach, relying on information in other repositories like Active Directory.
Roles-based account management allows users to Create, Read, Update or Delete items, as required. E-mail notifications provide real-time alerts on
system changes and event-based expirations. Dashboards show relevant information like Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), Passed Controls, Failed Controls, Pending Changes, Approved Changes and Change Success Ratings.
Techniques such as counter-balancing user groups ensure data is
accurate. Drop-down lists, field entry validations, and business logic
checks help ensure the data is correct before it enters the system.
Choose custom features like EDI, integrated reporting, and detailed workflow processing
to bolster the accuracy of the system and increase system value.
Samantha makes service management an integral part of your operations.
Rather than becoming boring, after-the-fact documentation, Samantha is a
vibrant tool to help daily operations. As you learn the system
potential, more people generally find value from the system. System
administrators, financial professionals, purchasing staff, capacity
planners, facilities staff, database administrators, IT managers and
customer groups can get benefits from shared asset information.
View the datasheet to see how Samantha was
built with the Data Center in mind. It’s one-of-a-kind relationship
construct blends asset management with true data networking. Having it
all together is what makes it work best.
Samantha was built from the ground up in a .NET web-enabled environment.
Deploy it on a stand-alone server or across your existing
web-database backbone. Hardware platform requirements are generally insignificatnt, relying on
IIS, Internet Explorer and Microsoft SQL Server.